Customer or Member
Over the years, I’ve noticed that some of our members really don’t act
like members. They act like customers. They get in with specific goals,
get what they want, and get out. They don’t want to help run the place,
they just want to be customers!
Imagine what might happen if you walked into a retail shop and were treated as a “member”. The people already there start asking you questions about what they should inventory, what their opening hours should be, whether so-and-so should be promoted to store manager!
Now, this might be something you really like, if it’s a store you feel passionately about, and want to make a big part of your life (maybe Apple Computer?). But for many, they just want to buy a package of cookies and a carton of milk and get on with their life.
Apply this to Toastmasters. Some of our members don’t want to help run the place, and that’s OK! Sure, make them aware of what they’re missing out on, but don’t press on endlessly. They may not be our future leaders (yet), but others will be.
When you talk to someone who’s just joined, ask them how involved they want to be. Do they just want to work on some manual speeches, overcome some verbal tics, gain some confidence speaking (customer), or do they have an interest in helping run our organization, be a mentor or club officer, learn leadership skills, and help others (member)?
We need to make sure we have what our customers need — speaking opportunities, strong evaluations, opportunities for learning specific skills, even contests. No matter how they join, ask what they’re looking for. Match it up against our offerings. Be sure they know we can help them with what they’re joining for, regardless of whether they are a customer or a member.
In my experience, very few people join Toastmasters as a member — they start as a customer (despite paying “membership dues”!), and then after a few meetings, a few months, even a few years, once they find out all that we offer, then they become “members”!
By the way, if you’re reading this, you’re probably a member, not just a customer!
We would be lost without those lifers, or even those willing to give back as an organizational leader — but most of our members really just want to come in and meet their immediate goals of becoming a better speaker. While we can hope to convert them later, we’ll just scare them off by trying to get them too committed too soon.
IMO, club meetings should be designed to attract customers, members are the residual effect of satisfied customers.
Bring in the customers and convert to members with this logic Toastmasters will continue to be the premiere organization for Leadership and Communication.
What do you reckon?
Imagine what might happen if you walked into a retail shop and were treated as a “member”. The people already there start asking you questions about what they should inventory, what their opening hours should be, whether so-and-so should be promoted to store manager!
Now, this might be something you really like, if it’s a store you feel passionately about, and want to make a big part of your life (maybe Apple Computer?). But for many, they just want to buy a package of cookies and a carton of milk and get on with their life.
Apply this to Toastmasters. Some of our members don’t want to help run the place, and that’s OK! Sure, make them aware of what they’re missing out on, but don’t press on endlessly. They may not be our future leaders (yet), but others will be.
When you talk to someone who’s just joined, ask them how involved they want to be. Do they just want to work on some manual speeches, overcome some verbal tics, gain some confidence speaking (customer), or do they have an interest in helping run our organization, be a mentor or club officer, learn leadership skills, and help others (member)?
We need to make sure we have what our customers need — speaking opportunities, strong evaluations, opportunities for learning specific skills, even contests. No matter how they join, ask what they’re looking for. Match it up against our offerings. Be sure they know we can help them with what they’re joining for, regardless of whether they are a customer or a member.
In my experience, very few people join Toastmasters as a member — they start as a customer (despite paying “membership dues”!), and then after a few meetings, a few months, even a few years, once they find out all that we offer, then they become “members”!
By the way, if you’re reading this, you’re probably a member, not just a customer!
We would be lost without those lifers, or even those willing to give back as an organizational leader — but most of our members really just want to come in and meet their immediate goals of becoming a better speaker. While we can hope to convert them later, we’ll just scare them off by trying to get them too committed too soon.
IMO, club meetings should be designed to attract customers, members are the residual effect of satisfied customers.
Bring in the customers and convert to members with this logic Toastmasters will continue to be the premiere organization for Leadership and Communication.
What do you reckon?
🎆SOFT TECH GEEKS🎆
ReplyDelete"As Long As Its Technology, It Can Be Hacked"
There are several individuals claiming to be hackers, given rediculous testimonies about how some hacker helped them hack someone phone or email account, they also give false promises such as creating blank cards and money flip❌, but end up taking your money and disappearing away. Come to think of it, if blank cards were real, the hackers them selves will not need to work for someone they will just do it for them selves and be cool.
Here are some few tips to know a real and legit HACKER.
✔EVERY HACKER BELONGS TO A HACKING FORUMS:
These forum is to Monitor Hackers activities, and to prevent any Hacker from billing to high for a job. Some individuals claiming to be hackers Dont even have these ideas, all they do is advertise online as a Hacker. Before hiring any Hacker make sure he belongs to a Hacking forum.
✔EVERY HACKER WORKS UNDER AN ORGANIZATION:
No hacker should stand alone, every Hacker should be working for an Organization. You see some adverts like "Hackwizard, Hacklord, Cyberlord" and all manner of craps claiming to be a Hacker but they are just scammers and spammers.
❌NO HACKER SHOULD COLLECT MONEY FROM YOU, YOU ARE TO PAY TO HIS ORGANIZATION:
No Hacker should tell you to pay to him but to pay to the organization he/she works for. When hiring a Hacker, the organization he/she works for should assign them to you and receive payment from you, not you paying to the Hacker, think of it what if he denies taking money from you? how do you prove you paid to him?
❌NO HACKER SHOULD PROMISE YOU HE CAN HACK A BANK OR HE CAN HELP YOU MAKE MONEY(Blank credit card/Money flip):
The only outstanding way to make money without get a job is by Mining Bitcoin. Mining Bitcoin can be done by the use of some softwares and a hardware device.
Contact: miningbitcointech @ gmail.com for more on that.
❌NO HACKET WANTS HIS IDENTITY TO BE REVEALED:
Hacking is an illegal work, and every Hacker is actually in hiding, except for those who actually work for Government agencies and are known for there services.
HERE ARE SOME THINGS A HACKER CAN HELP YOU WITH:
✔CYBER ATTACKS
✔CLONING OF DEVICE(Computers & Phones)
✔CLEARING CRIMINAL RECORDS
✔CREDIT SCORE INCREASE
✔CHANGING OF FILES, DELETING OF FILES IN AN ORGANIZATION, SCHOOL E.T.C
✔EMAIL HACKS, SOCIAL MEDIA ACCOUNT HACKS
✔BITCOIN MINING
If you need to hire a Hacker, contact:
🎆SOFT TECH GEEKS🎆
softtechgeeks@gmail.com
We look forward to hacking for you.